Simple Customer Service That Goes a Long Way

by Chuck Kuhle, USPTA Master Professional

Customer service takes discipline to make a difference. It is easy to sit back and only respond to members when they make contact with you. To take it one step further, consider or reconsider some of these tips to make customer service at your facility stand above the crowd. When was the last time you filled in as a fourth for a doubles group? There never seems to be a good time to do this as we are usually very busy. Maybe just fill in for a half hour to show your members you do care about their game. We need to take care of all our ... more
(Net)work that Conference: 10 Proven Tips to Help You Make Career-Enhancing Connections

By Alaina G. Levine

Attending important conferences in your field should be an essential element of your career strategy because each of these gatherings represents a golden opportunity to network and build mutually beneficial partnerships with others. Conferences provide singular opportunities to access and learn from decision-makers, appropriately promote yourself and your brand, and discover opportunities that can lead to employment, awards, and other game-changing career experiences. I like to refer to conferences as “networking nodes” because ... more
USPTA Launches Mobile App for World Conference Powered by Crowd Compass

There is an app for everything these days, and now USPTA will have one for the premier event in the tennis industry. Staying connected at the USPTA World Conference will be easier than ever with the use of the USPTA World Conference app, powered by Crowd Compass and brought to attendees by TuringSense. Attendees will be able to see more, do more, and get more value out of the event – right from their mobile device. Receive up-to-the-second information with greater accessibility to education and offers from USPTA endorsees and Buying Show exhibitors right from ... more
The Cause is Unreal for USPTA Partner Prince

USPTA partner Prince® Global Sports is renewing its relationship with the non-profit organization Bright Pink ( to join forces in the battle against breast and ovarian cancer. Bright Pink is the only national nonprofit organization focused on prevention and early detection of breast and ovarian cancer in young women. As part of their partnership, Prince is introducing a new TeXtreme® ­Warrior 107L racquet in a special pink design, T22 Lite Tennis Shoe and a coordinated pink design three-pack tennis bag. In conjunction with the renewal of their partnership, a donation on behalf of Prince Global Sports will go to support ... more

Who are Your Cardio Tennis Key Stakeholders? Try this new approach to grow Cardio Tennis fast!

By Mike Woody, TIA Global Cardio Tennis Trainer

Cardio Tennis Professionals across the country have a significant stake in growing their programs with new ideas and better understanding of customer motivations. Not only are there financial implications of growing Cardio Tennis, but this unique fitness experience can boost interest in the overall tennis agenda of your organization ... more

CEO's message

John Embree, USPTA CEO(Platform) Tennis Anyone?

By the time you read this article, the platform tennis season will be just around the corner. In Midwest markets like Chicago, teams begin gearing up for play right after Labor Day weekend. In the Northeast, New York and Middle States/Mid-Atlantic regions, the season commences a few weeks later in early October. “Paddle” as most enthusiasts call it, is all-consuming in those parts, and in many clubs and facilities, platform tennis participation is far greater than it is in tennis during the fall and winter months. Seriously ... more

Vice President's message

Gary TrostNational Committees – be a part of one!

USPTA’s national committees are always recruiting new volunteers to help their tasks, and these committees help shape the direction that the association is headed. We would like to be more inclusive and invite members who have not yet served on committees to become more involved. We would also like to have one U30 member on each committee as well as a person of diversity. We need fresh, new ideas! The deadline to apply is Sept. 15 ... more

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